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Will Morgan, Senior Research Analyst for Aspire CCS, provides some key takeaways from a new report that takes an in-depth look at the state of cloud computing in Customer Communications Management (CCM) and highlights opportunities for enterprises and services providers who are ready to modernize their communications strategies.
Aspire CCS, an analyst and strategy firm specializing in the Customer Communications Management (CCM) industry, has recently published an in-depth analysis of the state of cloud computing in CCM. The report examines the current state of cloud in CCM and highlights opportunities for enterprises and services providers who are ready to modernize their communications strategies. This article is a summary of the full analysis, which can be downloaded for FREE (as it is sponsored by CCM vendors difference between computer science and computer engineering at this link.
The growing popularity and influence of cloud computing has undoubtedly been one of the most relevant and far-reaching developments in the CCM space in recent years. The cloud industry is rapidly moving to containerization and serverless architectures, which means that vendors no longer need to worry about the latest Windows or Linux server on which their software runs. Instead, they can make their software available in containers (i.e., Kubernetes) that run on specialized software (i.e., Docker) which isolates the application from the operating system. It looks as if the application has its own instance of an operating system but in reality, it’s software like Docker that enables multiple containers to run on a single operating system.
Aspire CCS, an analyst and strategy firm specializing in the Customer Communications Management (CCM) industry, has recently published an in-depth analysis of the state of cloud computing in CCM. The report examines the current state of cloud in CCM and highlights opportunities for enterprises and services providers who are ready to modernize their communications strategies. This article is a summary of the full analysis, which can be downloaded for FREE (as it is sponsored by CCM vendors difference between computer science and computer engineering at this link.
The growing popularity and influence of cloud computing has undoubtedly been one of the most relevant and far-reaching developments in the CCM space in recent years. The cloud industry is rapidly moving to containerization and serverless architectures, which means that vendors no longer need to worry about the latest Windows or Linux server on which their software runs. Instead, they can make their software available in containers (i.e., Kubernetes) that run on specialized software (i.e., Docker) which isolates the application from the operating system. It looks as if the application has its own instance of an operating system but in reality, it’s software like Docker that enables multiple containers to run on a single operating system.
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