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China Digital Support Engineer role in Richemont's Group IT Digital team is responsible, but is not limited to, support activities related to the Richemont China Digital landscape.
You will handle smooth execution of support tasks by means of coordination, workload and priority management, as well as monitoring support activities (service requests, incidents and operations).
You will handle incoming call, difference between computer science and computer engineering' inquiries, oversee tasks to completion and report their progress to the team lead
You will lead or participate to implementation projects related to support activities.
You will handle smooth execution of support tasks by means of coordination, workload and priority management, as well as monitoring support activities (service requests, incidents and operations).
You will handle incoming call, difference between computer science and computer engineering' inquiries, oversee tasks to completion and report their progress to the team lead
You will lead or participate to implementation projects related to support activities.
- Adapt your communication according to the target audience
- Ensure the communication has reached and well understood by the target audience
- Establish relevant communication channel
- Establish relationship with peers
- Proactively share Ideas
- Challenge your peers constructively
- Work closely with cross-functional teams (Developers, Scrum Masters, Architects...)
- Take the full ownership in your scope
- Adopt a common sense and be respectful with your colleagues
- Focus on objectives
- Develop a collaborative mind-set
- Self-Manage your time and activities
- Continuously train yourself to improve your skills
- Act as a key player in the group dynamic
- Develop a customer-oriented mind-set and a culture of trust and transparency
- Focus on customer satisfaction and quality
- Regularly review alignment with Product Groups / Shared Services vision
- Establish yourself as expert in your domain of expertise -> referent for other teams
- Understand your working environment and build your own networks
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